packout update #3 plus my venting

The moving men performed herculean tasks today and got the lion's share of the sea shipment done. They'll finish up tomorrow morning and then do the really bulky but quite minimal storage shipment.

So it was really a very stress-free day as far as packouts go.

And then Time Warner Cable reared its big fat incompetent head. I'll save you from all the gory details. I'll just share an email I just sent to them on their help email function a few minutes ago that sums up my trials and tribulations with the company as well as their very TWC-esque (read here unhelpful) response. When you read this, you should keep in mind that when the tech came, he didn't get my attention nor that of the three movers who were in and out of the house. I guess the big moving truck parked right out front of the house and the door left wide open threw him off.


Original Message Follows:
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First Name: Susan
Last Name: Story
Email Address: susanstory@yahoo.com
Street Address: 105 Barberry St
ZIP: 29483
Phone Number: 8437712284
Category: Downgrade/Cancellation
Comment: I was supposed to have my equipment picked up today but through a series of TWC bungles, the service was cut, the equipment wasn't picked up but I continued to wait for nearly the 12-hour "window" because when I called at 4:30pm to try and find out where I was in the queue, the incompetent agent didn't tell me the tech had already been to my house. Only when I called back at 8pm did I find out from Mary, the only knowledgeable and helpful agent I've ever spoken with at TWC, that the tech had already come and gone. She was in the process of preparing an equipment pick-up
request, but we got disconnected because of the cell service in my house (remember my service was already cut so I couldn't use my home phone). I tried to do a chat with Julian tonight but he couldn't help me. He told me to call the TWC number, but I explained that I had been on hold and/or waiting for TWC for over 4.5 hours already today and wouldn't wait more and asked that somebody call me directly. So in typical TWC fashion, my service rep Julian had me called but I've now been
waiting on hold for 52 minutes and 46 seconds. I have the modem and the cable box at my house at 105 Barberry St. in Summerville, SC 29483. I will be there tomorrow from 8am to 4:30pm with two professional moving trucks and 4 movers. After tomorrow, I move to Bogota, Colombia, so you can either send your tech there to pick up the equipment or I will leave it on the front porch. Your choice. Please just let me know what option you've chosen. My cell phone battery is dead and won't
be recharged until tomorrow. Tomorrow morning you can reach me on that cell at 843-670-1487. But please note, I will only be at the house from 8am to 4:30pm. I will not be able to wait any longer and waste more hours for TWC.

Why was I surprised when only a couple minutes later, I got this response:

Dear Valued Customer,

Thank you for allowing us the opportunity to assist you. We are unable to process downgrade and
cancellation requests via email. Please contact us at 1-877-566-4892, at your earliest convenience,
and one of our Specialists will be happy to assist you.

We sincerely regret any inconvenience this may cause you, and we look forward to assisting you in
the future.

Thank you for contacting Time Warner Cable Carolinas Region.

For the record, I've remained on hold for a bit longer. I'm up to 1 hour, 6 minutes and 46 seconds right now. But I'm going to bed now because it's another great packout day tomorrow.

But it promises to be a lot more entertaining for me because BFF is coming to help me and she's coming with treats, like Starbucks coffee and that decadent blueberry scone with about 500 fat grams because she said we could have a splurge day for the packout.